pkbet Privacy Policy – How Your Personal Data Is Handled

When you register and use pkbet, we collect certain personal information that is necessary to operate your account and provide our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and any payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, IP address, browser information, and session activity logs to help us maintain platform security and improve your experience. During the account verification process, we may request a copy of a valid government-issued ID to confirm your identity and ensure you meet the minimum age requirement of 21 years. Any information you voluntarily provide when contacting our support team — such as messages, screenshots, or account queries — is also retained as part of your account record. We collect only what is reasonably necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. All data collection practices are carried out in accordance with applicable laws governing online gaming and data privacy in the Philippines.

The personal information we collect is used primarily to create and manage your pkbet account, process your deposits and withdrawals in PHP, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — we do not send unsolicited marketing messages without your consent. Your gaming activity data helps us monitor for unusual patterns, protect against fraud, and ensure that our platform remains fair and secure for all players in the Philippines. Technical data such as device and session information is used to diagnose platform issues, optimise performance on mobile devices, and improve the overall user experience. Where required by law or by a relevant regulatory authority, we may use your information to fulfil compliance obligations, including anti-money laundering checks and responsible gaming assessments. We do not use your personal data to make automated decisions that would significantly affect your rights without human review. Any secondary use of your data beyond what is described here will only occur with your explicit consent or as permitted by applicable Philippine law.

pkbet does not sell, rent, or trade your personal information to any third party for commercial purposes — your data is not a product. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their services. All third-party partners are required to handle your data in accordance with strict confidentiality obligations and applicable data protection standards. We may also disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the safety and integrity of the platform. In the event of a business restructuring, merger, or acquisition, your data may be transferred to a successor entity, but only under the same privacy protections described in this policy. We will never share your data with third parties for their own independent marketing or profiling purposes without your explicit consent. If you have concerns about how your data is shared, you may contact our support team for clarification at any time.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Account records, transaction histories, and identity verification documents are typically retained for a minimum period following account closure to comply with anti-money laundering regulations and gaming licence requirements. Your data is stored on secure servers with access restricted to authorised personnel only, and we apply industry-standard encryption and security protocols to protect it from unauthorised access, loss, or disclosure. When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, we take reasonable steps to securely delete or anonymise it. We regularly review our data retention practices to ensure they remain proportionate and compliant with applicable law. If you request the deletion of your account and personal data, we will process your request in accordance with our legal obligations and notify you of the outcome. Players in the Philippines have the right to request information about how long their data is retained and the basis for that retention period.

As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal information we hold about you, and to receive a copy of that information in a clear and understandable format. If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we may have. Where we process your data based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal. You have the right to object to certain types of data processing, including direct marketing, and we will respect such objections promptly. To exercise any of these rights, please contact our support team using the details available on the platform, and we will respond within a reasonable timeframe.

pkbet uses cookies and similar tracking technologies to help the platform function correctly, remember your preferences, and analyse how players interact with our mobile-optimised site. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as login sessions and account security. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise — this data is used in aggregate form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your experience on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites for commercial profiling purposes. Any third-party tools we use for analytics are configured to anonymise data where possible and are bound by confidentiality obligations. By continuing to use the pkbet platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer to players in the Philippines. When we make changes, the updated version will be published on this page with a revised effective date, and we encourage you to review it periodically. For material changes that significantly affect how we handle your personal data, we will make reasonable efforts to notify registered players through available communication channels before the changes take effect. Your continued use of the pkbet platform after any update is published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request account closure. This policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the full framework governing your use of pkbet. For any questions about this policy, please visit our FAQ page or contact our support team directly.